Scania sets industry standards
Bukit Jelutong, 16 March 2018 – Scania is the first to introduce an enhanced and industry-leading 3-year warranty with unlimited mileage together with 3-year Scania Assistance and 10-year Scania Fleet Management for its trucks sold in Malaysia effective today.
The 3-year warranty comprises of 1-year full warranty and 2-year extended warranty on driveline only. The previous offer had only 1 year of full warranty. Together with this new enhanced warranty, Scania has also increased its offering of free Scania Assistance from 2 years to 3 years and continues to offer the 10 years of free Scania Fleet Management.
“The enhanced warranty for unlimited mileage, offered only by Scania, is designed to provide operators with even more peace of mind and lower operating costs for the best total operating economy,” said Marie Sjödin Enström, managing director, Scania Southeast Asia.
“This is in line with Scania’s vision to drive the shift towards a sustainable transport system while creating a world of mobility that is better for business, society and the environment. Our starting point is to ensure profitability for our customers by making them more efficient, smart and safe,” added Marie.
Scania Assistance is an operator-based call centre that operates 24/7 365 days a year and the call-centre system allows Scania to track and follow up on the status of any customer’s case from start to completion; keeping the customer informed through the entire process. This allows the customer to plan and reorganize their fleet movements better in the event of a particular vehicle needing assistance.
It is supported by professional customer service personnel, a fleet of standby-service vans with highly-trained and experienced technicians which connects customers to our wide network of workshops, even in difficult-to-reach areas.
The Scania Fleet Management is a set of services that connects the vehicles with customers’ office through a communicator device which provides vehicle data, fleet position and reviews of driving performance that allow operators to make informed decisions and take the necessary actions in increasing the productivity of their fleet.
With this new offering, Scania continues to take the lead in providing sustainable transport solutions with profitability in its mind for their customers and their customers’ customers.