HTSCC officially opened
Sendayan, Negeri Sembilan, 20 April 2017 – The RM8 million upgraded Hino Total Support Customer Centre (HTSCC) was officially opened today in the presence of Ken Iwamoto, managing director, Hino Motor Sales Malaysia Malaysia (HMSM). Shigehiro Matsuoka, managing officer, Hino Motors Limited (HML), Japan, Kohei Nakamura, counselor, director of economic affairs, Embassy of Japan in Malaysia, Billy Ng Seng Kong, chairman, Dato’ Jonny Chan, executive director, Azmi bin Dato’ Abd. Rahim, executive director, (HMSM) Takeshi Yasuda, senior general manager, (HML), Japan and Masaaki Honna, senior advisor, HTSCC Division, HMSM.
“The upgraded facility reaffirms our commitment to continue our investment in Malaysia as we intend to make this facility as the catalyst for our local customers and those in the region. It will be a showcase of a tried and tested way to save lives, reduce accidents and business costs,” said Iwamoto.
“When road accidents happen, apart from the tragic loss of lives, not many people are aware of the cost to businesses. These costs can be in the form of repairing the said vehicle, the insurance paid out to the affected families, the domino effect and disruption to business flow when traffic came to a halt and most importantly the reputation cost to the said company or brand and the country in general,” he added.
“According to MITI/Mida, from 1985 to the present, there are 1,400 Japanese companies operating in Malaysia employing 340,000 workers in the manufacturing sector,” said Nakamura.
The centre comes with a maintenance service bay, an open space canteen plus a gallery to increase customers’ and public awareness. Driver training is also provided at no cost to Hino vehicle owners and the public at large through specfic programmes.
Its current curriculum encompasses of Safety & Eco-cien Driver Training, Driver Familiarization Training and Safety Driver Training. The new modules planned are Driver Trainer Training, Driving & Human Reaction Training, Night Driving Training and Drivers Aptitude Test / Training.
Hino is currently the number one brand amongst the truck makers with a market share of 35.7%. in 2016 or 5,870 units of medium and heavy-duty vehicles. This year, the target is 6,000 units.