Mayflower Acme Tours acquires majority stake in GoCar Mobility

mayflower-17feb16-aKuala Lumpur, 17 February 2016 – In an interesting move, the well established Mayflower Acme Tour Sdn Bhd acquired a substantial stake in the technology start-up GoCar Mobility Sdn Bhd which was set-up as recently as March 2015. This will now allow Mayflower to expand its presence in the mobility market as Go Car allows its 5,000 members to rent cars by hour or day.

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Positive correlations between customer service with customer retention

imi-17feb16-aKuala Lumpur, 17 February 2016 – The Institute of the Motor Industry (IMI) urged automakers and their authorized service centers in Malaysia to up the ante in customer service training to drive repeat business and higher customer lifetime value. A return and investment (ROI) study at Mercedes-Benz has shown that training and development of customer service advisors can have a positive effect on business.

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